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SOP - REPORTING ON DUTY / GROOMING & HYGIENE Department: Hoteliers / Front Office / General Guest Expectation: Guest expec...
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Check in process In hotel for front office 1. First of All… *Prepare for Guest Arrival *Check room status and availability *C...
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Front Office Staff Do's & Don’ts The Purpose of the Training: To ensure the most efficient behaviors in front of customers. ...
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Basic Menu Knowledge for F&B Service Staff All the F&B service staff shall be thoroughly familiar with all beverage items listed...
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