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SOP - REPORTING ON DUTY / GROOMING & HYGIENE Department: Hoteliers / Front Office / General Guest Expectation: Guest expec...
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Front Office Staff Do's & Don’ts The Purpose of the Training: To ensure the most efficient behaviors in front of customers. ... -
Types of Common Guest Complaints in Hotels 1. Service Related Complaints Are usually associated with the hotel service. The guest may ex... -
Check in process In hotel for front office 1. First of All… *Prepare for Guest Arrival *Check room status and availability *C...
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