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SOP - REPORTING ON DUTY / GROOMING & HYGIENE Department: Hoteliers / Front Office / General Guest Expectation: Guest expec...
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Check in process In hotel for front office 1. First of All… *Prepare for Guest Arrival *Check room status and availability *C...
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Types of Trolley Used in Hotel Food and Beverage Service 1. Carving Trolley 2. Cheese Trolley 3. Dessert Trolley 4. Fruit Trolley 5. Guerido...
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Basic Menu Knowledge for F&B Service Staff All the F&B service staff shall be thoroughly familiar with all beverage items listed...


















































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