Restaurant Supervisor Job Description

Who oversees all aspects of a restaurant’s operations to ensure satisfied and loyal customers? This would describe the main responsibility of a restaurant supervisor, also known as a restaurant manager. These professionals manage a restaurant’s kitchen and wait staff, maintain supply inventory, oversee food preparation, and make sure all food safety guidelines are strictly followed. They set shift schedules, hire and train staff, and perform opening and closing duties.

Restaurant supervisors can work for chain or private restaurants, resorts, or hotels. They are typically outgoing individuals with strong speaking and leadership skills. Restaurant supervisors usually work more than 40 hours per week, and it is common for them to work weekends and even holidays.

Restaurant Supervisor Duties and Responsibilities

No two restaurant supervisors are exactly alike, as specific duties vary from employer to employer. However, after analyzing online job postings, we identified several core duties and responsibilities common to the job:

Hire and Train Staff

From cooks to waitresses, a restaurant supervisor is responsible for hiring all restaurant staff. They interview candidates, make personnel decisions, set schedules, and oversee training programs. Restaurant supervisors might write job descriptions, place help wanted ads, and review the performance of each employee.

Monitor Customer Experience

Restaurant supervisors typically visit dining tables to check on guests and make sure they are satisfied with food choices and service. They get opinions about the restaurant’s food, menu, ambience, and other factors. They oversee food presentation, ensure restaurant cleanliness, manage restaurant décor, and review customer survey responses to identify areas in which customer service can be improved.

Manage Inventory

While restaurant supervisors might delegate some inventory duties to head waiters or waitresses (such as ordering napkins, table linens, and other supplies) and others head chefs (such as cooking ingredients), they oversee all inventory activities in a restaurant. They generate inventory reports and make sure that all needed materials are on hand at all times.

Ensure Adherence to Food Safety and Sanitation Standards

Restaurant supervisors consistently inspect a restaurant’s kitchen and oversee food preparation to determine whether all food safety and sanitation regulations and standards are being met. To this end, they check for food stock rotation, proper cleaning of kitchen equipment and handling of food, and removal of spoiled or outdated food items.

Restaurant Supervisor Skills and Qualifications

Do you possess strong people skills? Are you prepared to work in a fast-paced environment? Do you enjoy providing top-notch customer service to restaurant patrons? You would make a great restaurant supervisor. After examining several online job postings, we found that employers favor candidates who display the following skills:

·         Project management – budgeting, cost estimating, and scheduling are the main project management tasks that restaurant supervisors should be adept at

·         Physical fitness – restaurant supervisors should be able to stand for long periods of time, and lift and carry incoming inventory items when necessary

·         Mentoring skills – the ability to assess an employee’s strengths and weaknesses, supply adequate training, and teach them the skills needed to be successful in their given position is crucial for restaurant supervisors

·         Communication skills – restaurant supervisors spend their days talking to customers, staff, and restaurant owners, and they must possess strong verbal communication skills to converse with a wide variety of individuals

·         Interpersonal skills – an outgoing, eager-to-serve personality fits best with the restaurant supervisor role

·         Organization skills – from arranging dining areas to setting employee schedules, restaurant supervisors must have strong organization skills

·         Team building – it’s important that restaurant supervisors are able to develop strong teams of servers, preparers, hosts or hostesses, cleaning crews, and other personnel to create successful restaurant operations

Restaurant Supervisor Education and Training

A review of online job postings reveals that few employers require more than a high school diploma or its equivalent from prospective restaurant supervisors. However, some upscale hotels or restaurants might prefer job candidates who have successfully completed a four-year degree program in hospitality, food service, or restaurant management. Many such programs include an internship that allows candidates to gain hands-on experience in the fast-paced world of restaurant supervision. Voluntary certifications, such as the Foodservice Management Professional (FMP) designation, are available from professional organizations and could be helpful for advancing in a restaurant management career.

Hospitality Guide(For All Department information)
 www.hospitalityguidebd.blogspot.com