Check in process In hotel for front office

1.   First of All…

*Prepare for Guest Arrival

*Check room status and availability

*Check expected arrival and departure

*Special Request

*Important guest

 

2.   Process Begins… Guest Arrives
*Welcome the Guest

*Try to make them feel comfortable

*Give them information about the country, region, and cites etc.

 

3.   Check Reservation Status

*Ask the guest name
*Check the system for the reservation If guest made a reservation *Ask for the remaining information

*Then complete the Registration Form

 

4.   Assign room & rate
*Always ask for the guest preference

*If guest have some priority, try to fulfil that first

*Guest must be informed about the room rate

*After assigning the room, check again…

 

5.   Check Mode of payment

*Ask guest how he wants to settle his account

*In case he offer card, check weather card is accepted by property or not

*If he offer other currency, you should accept that

*If the guest pays a limited amount we should accept that also

 

6.   Issue room key

*Prepare room key

*Ensure last key is destroyed

*Give it to the guest Escort guest to room

*If guest is new to hotel

*If he is old one

*As per wish of guest

 

7.   If guest did not made any reservation

*Check whether rooms are available or not

*If rooms are available

*Follow the same procedure i.e. complete registration form assign room& rate Check mode of payment issue room key Escort guest to room

 

8.   If rooms are not available

*Deny request

*Suggest alternative

*Like if you have any chain hotel

*Hotel nearby you

*Guest preference

 

9.   Key point should be keep in mind

*All guest should be treated with equal respect

*Always extend a warm welcome and cheerful greeting

*Any message related to the guest should be sent to the Front Office

*The receptionist should offer themselves rather then calling some one else

 

10.               The front desk clerk should disclose the room rate as it is the most important part of contract
*For a walk in guest, advance must be requested from him, against accommodation and incidental charges

 

11.               BIBLIOGRAPHY §Wikipedia §Goggle Images §Journal’s Note

Hospitality Guide(For All Department information)
 www.hospitalityguidebd.blogspot.com