Advantages of Pre Registering Guests

Pr-registration Activities are those which is done prior to guest arrival at the property and is also one of the most important stage in guest cycle . Preregistration is normally done for Group's, VIP / VVIP guests and also for FIT bookings.

Activities such as room assignment, updating guest profile, preparing welcome letters, collecting all reservation correspondence and sending request for amenities etc. are part of pre arrival activities and normally done one to two days prior to guest arrival.

Advantages of per-registering guests:

• Helps to accelerate the guest registration or check-in process.
• Almost completed / pre populated registration card can be generated from the system.
• Guest only need to verify the information instead of writing down them at the time of check-in.
• Special requirements from guests can be met in advance and kept ready at the time of arrival.
• In room check-in can be provided for all per-registered guests.
• Rooms are assigned as per the guest room preference at the time of booking eg: Away from elevator, Pool facing etc.
• Guest preferred amenities can be kept on the pre assigned room.
• Lesser or no complaint on the room assigned.
• If booked room type is not available then an alternate room or upgrade can be provided in advance.
• Rooms blocked for VVIP and VIP's  can be communicated to other departments like Housekeeping or Room service in prior.
• VIP amenities can be placed in advanced by Housekeeping and Room Service.

• In case of Groups and Conference guests Mini Bar ban be either locked or removed in advance.
• Amenity voucher are send in advance to the house keeping and the room service department in order to make flower bouquet, place fruits and cookies basket room prior to the arrival of the guest.
• Duty managers or Guest service manager cross check the VVIP rooms if all amenities are placed before arrival ensuring a great arrival experience.
• For groups all Keys and rooming list is kept ready in advance for a smooth check-in experience.
• If group members bags are reached in advance then the same can be placed in the room before check-in.
• Pr-prepared  Wi-Fi access coupons and meal coupons can be easily hand over to guests at the time of check-in.
• Guest Relation team can be ready to provide a traditional welcome to VVIP guest. Eg. Flower Garland, Spice Garland etc.

 

Hospitality Guide(For All Department information)
 www.hospitalityguidebd.blogspot.com