Tips for Dealing with table reservation problems in Restaurants

When the table is not yet ready

I’m very sorry Mr. Sam, your table is not quite ready. It’ll be ready in about 10 to 15 minutes. Would you like to have a drink at our lounge bar while waiting?

When the guest's reserved table has been given away

Apologize: I am very sorry, Mr. Sam. We have given away your table by mistake. I am very sorry.

Request the guest to wait: May we host you a drink at the bar while we solve the problem?

If the the guest agrees to wait at the bar:  This way please Mr. Sam

When you arrive at the bar: I hope you will enjoy your drink. I will return when a table is ready.

Try offer the guest to another table:

• I apologize for keeping you waiting.
• I have arranged another table for you. I think you will like it.
• Please come with me, and I’ll show you to your table.
• When you arrive at the new table
• Is this table fine, Mr. Sam?  Or: Is this table suitable for you?

If the guest doesn't like the alternate table:   

• I can also offer you a table (over there / in that corner, etc).
• Would you prefer to sit there? 
• I’m sorry, but there are no other tables available.

The guest's reserved table has been given away, and no other table is free

Apologize: I am very sorry, Mr. Kelvin. We have given away your table by mistake. If a table will be free soon I will inform you about it.

Request the guest to wait: Mr. Kelvin, table will be free in about 30 minutes. May I host you a drink at the bar while you wait?

Escort the guest to the BAR:I hope you will enjoy your drink. I will return when your table is ready. When you return, take the guest to another table

When the table is ready: I apologize for keeping you waiting, I have arranged another table for you. I think you will like it. Kindly come with me, and I’ll show you to your table.

If The guest will not wait until a table is ready: Would you like me to arrange a table for you in the Thai Restaurant instead?  Check that there is a table free there if yes then escort the guest to the restaurant.

 

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