Front Office Staff Rules and Regulations

• Arrive in time, inspired and motivated.
• Dress up properly and maintain high grooming standards.
• Smile naturally on stage and backstage.
• Be proactive and motivate each other.
• There is no mine, everything is ours.
• Even if smoking is not good for you, you are only allowed to smoke in the designated staff area. (As per hotel policy)
• After smoking, please consider our guests and colleagues, wash your hands & take a mouthwash or mint.

• Breaks are important but don’t take extensive ones.
• Never Ever leave your Desk unattended.
• Always communicate your position with your team mates.
• Keep your eyes open, observe and check our environment permanently.
• Report any irregularity.
• It’s your responsibility to keep our hotel clean, maintained and stylish.
• Every guest is a VIP.

• Never say I don’t know or/and it’s not my job, always offer an alternative.
• Chewing doesn’t look good on you.
• Don’t lean on the wall, the wall can stand by himself.
• Keep your mobile on silent mode and do not speak on mobile in the guest areas.
• Don’t hide your mistake, instead learn from it.
• Do not disclose guest details: like profiles, C.C No. and current guest balance outside the hotel.
• Dispose (by shredding) any outdated internal or guest documents after a specific period of time.
• Mask guest Credit Card no. when implying on emails.
• Never say out the guest room number, instead point out the room number displayed on the key card or indicate which floor they will be allocated on.
• Always confirm guest detail discreetly before renewing loss guest key. 
• Be cautious with money.

Hospitality Guide(For All Department information)
 www.hospitalityguidebd.blogspot.com