Modes of Reservation in Hotel
The mode of reservations tells
the hotel management how
the reservation has reached the hotel. For example, a reservation request may
reach the hotel through traditional methods like a written mode such as letter,
fax, telex or e-mail or through a verbal mode like telephone or in-person etc.
In this modern era, the majority of the reservation is via online modes like
website, OTA, mobile apps,
social media etc.
1. Written Mode:
Letter - This mode is
commonly used by travel agents, tour operators, companies and
corporate houses who send in their reservation request to the hotel on their
company letterheads. The hotel will make the reservation as per the details are
given in the letter.
Fax - Fax or
facsimile transmission uses electronic scanning technique to send copies of a
document over an ordinary telephone line over a special machine that prints
identical copies of the document. This makes it possible to send a reservation
request instantaneously. Hotels process the request as per details and send the
confirmation letter to the guest.
Telex - or Tele
Printer Exchange involves the use of specialized telephone lines, where the
message is communicated in a written form.
E-mail - The most
common method of communication E-mail is an electronic mail that makes it
possible to contact the hotel instantaneously. The hotel will process the
reservation request on the basis of the details given. This mode of reservation
is fast and very convenient.
2. Verbal Mode:
Reservation requests may also reach the hotel
through verbal mode or oral communication i.e. in person or over the telephone.
The advantage of oral communication is that it generates immediate response and
feedback and is very fast and convenient. Additionally, the guest can get
complete information and clear any doubts through oral communication.
The disadvantage of the Verbal mode is that it does
not provide a permanent record or correspondence of the agreed booking terms
and conditions.
In-Person- If an
individual or a representative goes to the hotel to book rooms for
future it is termed as an In-Person reservation. When an individual comes to
the hotel and requests a room for the day it is termed as a Walk-In Reservation.
The hotel processes the rooms according to the details given by the guest and
issues a confirmation number and a letter
if the reservation is made for future and assigns a room if the guest requests
for one for the same day.
Telephone- The most
common method of direct reservation communications, a prospective guest may
telephone the hotel directly. The reservation assistant takes the information
sequentially as per the script. Most of the hotels these days have high-end
systems that record a call which can be used later on for training purpose.
3. Online Mode:
The online mode is the preferred mode of booking in
this era of internet, web and mobile. The main advantage of the online mode is
that the hotels are always available for reservations and generate an instant
confirmation voucher as per the real-time availability.
Other advantages with the online mode are that the
hotel can also ask the guests to make a prepayment for the reservations well in
advance and reduce the chance
of no-shows.
Web: Guest making
a booking via a web browser like hotels website or booking engine, different online
travel agent - OTA's, review sites like TripAdvisor etc.
Mobile App: Bookings delivered
via hotels own or third-party mobile apps.
Social Media: Bookings made
via different social media like facebook, twitter, Instagram etc.
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