Pool side and Beach area Beverage Service Standards

• Servers actively circulated routinely throughout pool and beach areas.
• Servers promoted beverages by making consistent offers and recommendations to guests.   
• All Special requests were met with an everything is possible attitude.
• Beverage served was consistent in taste and appearance.
• Beverage served at appropriate temperatures.
• Beverage garnishes fresh and consistent.
• Beverage tasted appealing.
• Beverages served in plastic-ware only near pool and beach side.
• Check or bills neatly presented in 3 minutes in a clean folder with a hotel /restaurant pen.
• Check or bills were accurately totaled, properly itemized, no missing items.
• Payment was collected and processed within 5 minutes.
• Server returned with change or change slip within 3 minutes.
• If available, guest name was used.
• Server was the last one to speak (kind comment, invitation to return, etc.) and guest was thanked.
• Staff did not congregate or engage in personal conversation with other staff, no horseplay.
• Servers were always well groomed, uniformed, name tag  was present.
• Staff did not eat, drink, smoke or chew gum. 
• The speed of service adapted to the environment and the needs of the guest.

Hospitality Guide(For All Department information)
www.hospitalityguidebd.blogspot.com